Shipping policy

Thank you for shopping with The Panther Plug! 💙 Please review our shipping information before placing your order.

Processing Times

Many of our products are made-to-order, meaning your item is created after your order is placed.

Most orders are processed and sent to production within 2–7 business days. Custom or personalized orders may require additional processing time.

Please note that processing time is separate from shipping time.

Shipping & Delivery

Once your order has been completed and shipped, delivery time will depend on your location, shipping method, and carrier.

Tracking information will be provided when available.

Estimated delivery dates are not guaranteed. Delays caused by shipping carriers, weather, holidays, high order volumes, or other circumstances outside of our control may occur.

Multiple Packages

Because we offer many different types of products, items in the same order may be produced and shipped from different locations.

If you order multiple items, they may arrive in separate packages and on different days. This is completely normal and does not necessarily mean part of your order is missing.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, please contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the address.

If an order must be reshipped because an incorrect or incomplete address was provided, additional shipping charges may apply.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, The Panther Plug cannot control carrier delays.

If tracking shows your package as delivered but you cannot locate it, please check around your property, with members of your household or neighbors, and contact the shipping carrier.

Please contact us if you still need assistance.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible.

Include your order number and clear photos of the item and packaging so we can review the issue and work toward a resolution.

Custom & Personalized Products

Please carefully review all names, dates, spelling, sizes, colors, addresses, and personalization information before submitting your order.

Because production may begin shortly after an order is placed, changes or cancellations cannot always be made once production has started.

Questions?

If you have questions about your order, shipping, or tracking, please contact us through our Contact Us page.

Thank you for supporting The Panther Plug! 💙🐾