Frequently Asked Questions 💙

Got questions? We’ve got you! Here are some of the most common questions about ordering from The Panther Plug.

Do you make custom orders?

Yes! We love custom orders. Whether you need something for yourself, your business, a team, school, birthday, event, or gift, check out our Custom Orders page to get started.

Do you offer embroidery?

Yes! Embroidered hats, polos, business apparel, and other embroidered items are available.

Can you make apparel for my business?

Absolutely! We can help with business shirts, hats, polos, hoodies, work apparel, and more. Whether you need one item or apparel for your whole crew, reach out for options and pricing.

Do you offer bulk orders?

Yes! If you need multiple items for a business, team, event, family, or organization, contact us with what you're looking for and the quantity you need.

Can I order just one item?

Yes! You don't have to place a huge order to shop with us. 💙

How long will my order take?

Many of our products are made to order, so production time is required before your order ships.

Turnaround times can vary depending on the item, quantity, customization, and time of year. See our Shipping & Turnaround page for more information.

Can you guarantee my order will arrive before a certain date?

If you need your order for a specific event or date, please contact us before ordering. We'll let you know whether your requested timeframe is possible.

Can I send you my own logo or design?

Yes! If you're ordering business or custom apparel, you can send us your logo or artwork.

For the best results, high-quality files are preferred. If you're unsure whether your file will work, just send it over and we'll take a look!

Will I see my custom design before it's made?

Yes. Custom designs can be reviewed and approved before the order is finalized for production.

Please carefully check spelling, names, dates, colors, and other personalized information when approving your design.

What if I order the wrong size?

Please double-check sizing before ordering. Because many products are made to order, we generally cannot offer returns or exchanges because the wrong size was selected.